Getting Started
What is VPS hosting and how does it differ from shared hosting?
A Virtual Private Server (VPS) is a virtualized server with dedicated resources (CPU, RAM, storage) allocated exclusively to your instance. Unlike shared hosting where hundreds of users compete for the same resources, a VPS guarantees consistent performance regardless of other users on the same physical server. You also get full root access, the ability to install custom software, and choose your own operating system.
How quickly is my VPS deployed after ordering?
Most VPS instances are provisioned and ready to use within 60 seconds of placing your order. You will receive an email with your server's IP address, root password, and SSH connection details. Dedicated servers may take up to 4 hours for initial hardware provisioning.
What operating systems can I install on my VPS?
We offer over 30 operating system templates including Ubuntu (20.04, 22.04, 24.04), Debian (11, 12), CentOS Stream (8, 9), AlmaLinux, Rocky Linux, Fedora, Arch Linux, openSUSE, FreeBSD, Alpine Linux, Windows Server (2016, 2019, 2022), and Windows 10/11 Pro. You can also upload your own custom ISO image for any OS not listed.
What is the difference between managed and unmanaged VPS?
With an unmanaged VPS, you are responsible for all server administration including OS updates, security patches, software installation, and troubleshooting. With a managed VPS, our team handles all of this for you including initial setup, security hardening, daily backups, performance optimization, and 24/7 proactive monitoring. Managed VPS is ideal if you want to focus on your business rather than server administration.
Technical
Do I get full root access to my VPS?
Yes, all VPS plans include full root access via SSH for Linux servers or full Administrator access via RDP for Windows servers. You have complete control to install any software, modify any configuration, and run any application you need.
What kind of storage do you use?
All ServersMan VPS plans use enterprise-grade NVMe solid-state drives (SSDs) that deliver up to 7,000 MB/s read speeds. NVMe is significantly faster than traditional SATA SSDs or spinning hard drives, providing exceptional I/O performance for databases, web applications, and any storage-intensive workloads.
Is DDoS protection included?
Yes, all plans include network-level DDoS mitigation at no additional cost. Our infrastructure provides up to 10 Gbps of automatic DDoS protection that detects and mitigates attacks in real time without impacting your legitimate traffic. For customers requiring advanced or higher-capacity DDoS protection, we offer premium mitigation options.
Can I upgrade my VPS plan later?
Absolutely. You can upgrade your VPS plan at any time from your control panel. CPU, RAM, and storage upgrades are applied instantly with zero downtime. You only pay the prorated difference for the remainder of your billing cycle. Downgrading is also available, though some downgrades may require a brief restart.
How many data center locations do you have?
We operate 12 data center locations across three continents: New York, Dallas, and Miami in North America; London, Frankfurt, and Amsterdam in Europe; and Tokyo, Singapore, Sydney, Mumbai, Seoul, and Toronto in Asia-Pacific and Canada. You can deploy servers in any location and easily migrate between them if needed.
Do you provide automated backups?
Yes. Unmanaged VPS plans include weekly automated backups with 7-day retention. Managed VPS plans include daily automated backups with 14-day retention. All plans also allow you to create on-demand snapshots at any time for point-in-time recovery. One-click restore is available from the control panel.
Billing & Account
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, bank transfers (for annual plans), and cryptocurrency (Bitcoin, Ethereum). All payments are processed securely through PCI DSS-compliant payment processors.
Is there a money-back guarantee?
Yes, we offer a 7-day money-back guarantee on all VPS and managed VPS plans. If you are not satisfied with our service within the first 7 days, contact our support team for a full refund. No questions asked. This does not apply to dedicated servers or custom configurations.
Are there any setup fees or hidden charges?
No. There are no setup fees, no activation fees, and no hidden charges. The price listed on our website is the total price you pay. We believe in transparent, honest pricing. The only optional extras are add-ons you explicitly choose, such as additional IP addresses or premium DDoS protection.
Can I cancel my plan at any time?
Yes, all our plans are contract-free and can be cancelled at any time from your control panel. There are no cancellation fees or penalties. Your server will remain active until the end of your current billing period. We also offer hourly billing on Cloud VPS plans, so you only pay for the time you actually use.
Support
What kind of support do you provide?
We offer 24/7 support via live chat, email ticket system, and phone. Our support team consists of experienced engineers who can assist with infrastructure issues on all plans. Managed VPS customers additionally receive priority support with a 15-minute response SLA, plus full assistance with server administration, software installation, and troubleshooting.
What is your uptime guarantee?
We guarantee 99.9% network uptime, backed by our Service Level Agreement (SLA). If we fail to meet this guarantee in any given month, you are eligible for account credits proportional to the downtime experienced. Our actual annual uptime in 2024 was 99.98%, well above our guaranteed minimum.
Can you help me migrate from my current host?
Yes. For managed VPS customers, we offer free migration assistance. Our team will handle the entire migration process including website files, databases, email accounts, and DNS configuration. For unmanaged VPS customers, we provide migration guides and our support team can offer guidance and troubleshooting assistance during the process.