Privacy Policy

ServersMan VPS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serversman-vps.com and use our VPS hosting services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

When you register for an account, place an order, or contact us, we may collect the following personal information:

• Full name and company name
• Email address
• Billing address and shipping address
• Phone number
• Payment information (credit card numbers, PayPal account details)
• Government-issued identification (for fraud prevention, when required)

1.2 Technical Information

When you access our website or services, we automatically collect certain technical data:

• IP address and geolocation data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website URL
• Device identifiers

1.3 Service Usage Data

We collect data related to your use of our hosting services, including server resource utilization, bandwidth usage, support ticket interactions, and account activity logs. This data is used to provide, maintain, and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provision, maintain, and manage your hosting services
• To process payments and send billing-related communications
• To respond to customer support inquiries and provide technical assistance
• To send service updates, security alerts, and administrative notices
• To detect, prevent, and address fraud, abuse, and security incidents
• To comply with legal obligations and enforce our Terms of Service
• To improve our website, services, and customer experience
• To send marketing communications (with your consent, where required)

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us in operating our services (payment processors, data center operators, support tools). These providers are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information for purposes not described here with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), encryption at rest, access controls, regular security audits, and intrusion detection systems. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. Billing records are retained for a minimum of 7 years as required by applicable tax and financial regulations.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Portability: Request a machine-readable copy of your data
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies required for the functioning of our website cannot be disabled.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) and compliance with applicable data protection frameworks, to protect your data during international transfers.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

ServersMan VPS - Privacy Team
Email: [email protected]
Address: 350 Fifth Avenue, Suite 4820, New York, NY 10118, United States